Under the supervision of a technical team from the Idlib Health Directorate (IHD), some doctors and health facility administrators met in the Idlib Health Directorate to discuss and evaluate the “unified booking application.” The meeting began with a comprehensive presentation of the idea of the application and an examination of its technical and practical aspects, in addition to reviewing the comments and suggestions submitted by the attendees.

The meeting, which was attended by a technical team from the Idlib Health Directorate and representatives of health facilities, included: 1. Ariha Specialized Hospital 2. Idlib Specialized Surgical Hospital 3. The surgical hospital in Ariha 4. Binnish Hospital 5. Governorate Hospital 6 Mr. Omar Haboush 7. Dr. Ahmed Al-Darbas

In the discussion session, the idea of creating a “unified reservation application” was discussed, which aims to unify reservation links and applications into one application through which it is easy for patients to access medical care and service and book appointments, and it takes care of several administrative levels related to health and medical care. During the meeting, discussions centered around several levels of work, the most important of which was the “Health Directorate” level, where an electronic reservation system was presented, including adding, deleting, and modifying data, and emphasizing the importance of managing services and clinics to ensure data quality and avoid repetition. Human resources management was also discussed. Adding medical service providers, examining user management, and assigning permissions.

At the “facility” level, the functions of the facility’s introductory page were clarified, how to determine its location and the mechanisms for communicating with it, and the possibility of defining and modifying the working schedule and assigning clinics to doctors was reviewed, in addition to examining the method of displaying the daily reservations schedule with the ability to search and confirm reservations. As for the “patient” level, the Idlib Health Technical Team explained the possibility of registering new patients, booking appointments, and clarifying the patient’s identifiers, which include his identity information.

After the meeting, the attendees discussed the policy of not booking in more than one clinic in the same facility or all facilities on the same day, to achieve maximum organization and efficiency in the booking process and maximum benefit for patients. After reviewing all aspects of the application, a set of comments and suggestions were presented before attending. -The technical team responsible for the work also stressed to the attendees the need to send additional details about the available clinics and human resources in their facilities, to include them in the application, and to create accounts for facility managers to begin testing the application on a small scale. It is worth noting that IHD, in partnership with health facilities, is working according to a well-thought-out plan to complete a unified reservation application to ensure easy access for beneficiaries of health services and to facilitate the process of managing reservations and providing services by hospitals operating in NW Syria

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